Our team of experienced social housing specialists are committed to ensuring that you and your residents get the most out of our service. Whatever your needs, our focus is on providing a service that is second to none.

Supporting residents 

House Exchange supports not only Clarion’s own customers but includes any social housing resident needing to move home. This could be because they need a larger home, to be nearer to family or friends or relocate for their work. 

We can help residents in a variety of ways such as: 

  • Residents have the facility to add photos, a property description and what they are looking for. We have ‘how to’ guides to help with this and the team are always on hand 
  • If a resident has a query about using House Exchange or a query about the process, they can phone or email a member of the team who will be happy to help
  • House Exchange operates on multiple social media platforms, allowing residents more opportunities to advertise their homes to a wider audience

Supporting offline residents

There are several options available to help support residents who cannot use the internet, do not have access, or feel uncomfortable using online services. Our goal is to make sure that everyone can utilise the many features and benefits that House Exchange has to offer to help search for a mutual exchange and successfully swap their home. 

We have an offline facility where landlords can register and manage adverts on behalf of their residents; enabling them to create an account, view matches and message others on their resident’s behalf. Landlords are able to register tenants over the phone, or alternatively we have created a paper application form that offline tenants can complete so their details are added to House Exchange.

For residents who feel that with some additional support they could manage their account, we offer on-hand assistance via the phone and email; we also have lots of video and written guides to help navigate the unique features.  

If it is the case that they just do not have access to the internet at home or limited mobile data on their phone, we recommend residents visit their local library, café or anywhere with internet access to set up an account. Friends and family could also help with supporting them to search for a swap on Huse Exchange.  

ReachDeck

Everyone deserves a barrier-free digital experience which is why House Exchange provides ReachDeck as an option to all users to support people with disabilities navigate our platform.

Offering this website accessibility toolbar supports people with visual impairments and hidden disabilities, as well as those that may lack basic digital skills and are non-native speakers. ReachDeck helps everyone to feel welcome and empowers web users with an inclusive experience.

Toolbar Features

  • Text-to-Speech reads on-screen text out loud with read along highlighting.
  • Translation allows words to be translated into multiple languages.
  • Picture Dictionary displays word meaning through illustration.
  • MP3 maker converts online content into MP3 files for easy listening.
  • Screen Mask with reading pane reduces visual stress and improves focus.
  • Text Magnifier magnifies text and reads it out loud. This increases accessibility of even the smallest web text.
  • Webpage Simplifier creates a simplified view of a webpage, removes distracting content, and provides wiki definitions for complex words.

Supporting landlords 

The website's administration system offers landlords an insight into their residents’ data. Your individual dashboard provides direct access to your analytical & operational data to study statistics and indicators. 

Providing a variety of data that can be extracted from House Exchange is instrumental.

  • This allows you to review tenancies that are over or under-occupied and whether tenants are looking to upsize or downsize
  • You can identify and approach residents about alternative property options where their current property and family size are mismatched 

The House Exchange Team provides ongoing support to help you get the most out of our service, including features and tools. We provide direct training, video, and navigation guides, as well as marketing materials to promote mutual exchange with your residents. 

Rightsizing

We recognise that your residents' circumstances change over time, and we are dedicated to helping them find a home that better suits their needs. They may no longer need their current home size because their children have moved out, or they might want to lower their rent and household expenses. 

We are aware that larger homes are in high demand, with many families on waiting lists and living in overcrowded conditions.  

According to the new Consumer Standards, the Tenancy Standard requires registered providers to develop and deliver services that address under-occupation and overcrowding in homes. These services should focus on tenants’ needs. To comply with this standard, you might be considering or already implementing a rightsizing project. 

Did you know that House Exchange can assist in identifying your residents' needs if they use our platform for a swap? 

Our advanced reporting suite provides insights into tenants’ occupancy status and their specific needs. By using our platform, you can analyze tenants' data to determine the appropriate number of bedrooms, ensuring that under-occupied and overcrowded homes are easily identified, helping you support these tenants.  

If you would like to learn more about how this could offer a solution for rightsizing, please contact us. 

Swap events!

We love nothing more than assisting our partners with tenant engagement events, from helping plan the occasion to providing in person support on the day itself!

What we offer

Whether the event is primarily focused on mutual exchange or part of a wider housing options day, our team can come along to answer any queries your tenants may have about House Exchange and lend a helping hand in their mutual exchange journey.

We provide specialist support to your tenants; helping them register a new account, create a standout advert or providing an overview of all the features available in their search for a mutual exchange.

As well as our expert knowledge, we also showcase an array of live adverts in your area, so tenants can stop by and see a selection of the properties they could be matched with on the platform.

We’ll even bring some House Exchange goodies, balloons and a children’s activity sheets; no matter who attends, there’s something for everyone!

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