House Exchange is the largest not-for-profit mutual exchange system on the market. Bringing tenants from all over the UK together, we specialise in facilitating introductions between those who are looking to swap their homes. We benefit from a strong partner network with hundreds of council and housing associations using our service; this generates unrivalled benefits to tenants and landlords. With almost two million residents that can access our site for free nationwide, there are plenty of swapping opportunities available.
What makes us different?
We are a landlord too! Being able to speak to our own residents means that we understand what people need, rather than what we think they want.
Working in partnership with other social housing providers helps us to improve mobility for residents across the UK. We have drawn on our knowledge and experience to provide a best-in-class home swapping experience for nearly 20 years, making us the longest serving online provider.
We have not forgotten about service - providing a talented team to support our partners and ensure they gain maximum value from their investment in our product is important to us. We continue to embrace digital innovation and provide excellent value, allowing partners to deliver efficiencies against their housing objectives.
We are Landlords too!
House Exchange is part of Clarion Housing Group, the UK’s largest Housing Association. Clarion has a long-standing social purpose with over 100 years' experience. We have the confidence to use our knowledge to make a difference by providing new opportunities to move home.
Not for Profit
As the nation's biggest not-for-profit home swapping platform, this enables us to reinvest in improving our service, whilst keeping our partnership fees lower than other commercial home swapping platforms. We are focused on helping you to save time and money, by providing a reliable partnership that all our landlords have come to expect.
UK-Wide Partnerships
House Exchange is designed for, and driven by, the needs of landlords and residents. We have built amazing partnerships across the UK, with hundreds of local councils and housing associations having access to our platform. This enables social housing residents to build secure and independent lives, with many opportunities to move home.
Training and Technical Support
Partners receive ongoing support from the House Exchange team. Training is provided either virtually or on-site to meet your organisational needs. This support continues throughout the duration of the partnership at no extra cost! We also provide bitesize video and written guides to assist your teams make the most out of the platform functionality.
Instant Real Time Matches
Access to an online search and match system that provides immediate results in real time, meaning residents will not need to wait for new properties to populate. This allows users to instantly message and start conversations with each other, so they can swiftly find out more about the homes they love with ease.
Management and Reporting
House Exchange partners are provided with their own database for easy management and reporting of resident's data and activity. Information can be accessed when required with the capability to tailor reports dependent upon each landlords' requirements. Our landlord portal is easy to navigate with different options to explore.
Marketing and Social Media
House Exchange has a suite of marketing materials to assist partners with promoting mutual exchange directly to their residents and signposting them back to the website. We also have scope to create personalised marketing for each landlord; including posters or leaflets, email communications to residents and digital content for social media.
MEx Connections
Designed with social landlords in mind, the MEx Connections portal is a way of tracking and monitoring mutual exchanges with ease. Move away from endless paperwork and excel sheets and simplify the mutual exchange process with this innovative online system.
Advertise Low Demand Homes
The House Exchange platform is a great resource to advertise long term void or hard to let properties; maximise the chance of filling homes by expanding the audience of property viewings. Partners have unlimited advertising of homes they have nomination rights to.
We are a cheerful and dedicated team at House Exchange HQ. Based in the fine city of Norwich, our focus is improving residents’ lives, and our mission is to make a difference. Clarion Housing Group currently employs around 4,000 people; as employees we all have similar values and are committed to improving social housing.
Our small but perfectly formed team provides a personal service so that as partners, you naturally become part of our community. Meet some of us below:
