House Exchange is the largest not for profit mutual exchange system on the market. We specialise in facilitating introductions between council or housing association tenants who are looking to move home. We have over 1.6 million residents that can access our site for free nationwide. What makes us different is that we are a landlord too; working in partnership with other landlords helps us to improve mobility for residents across the UK.
As a social landlord we have drawn on our knowledge and experience to design a national mobility solution for tenants. We have been helping residents find mutual exchanges for over a decade.
We believe that technology alone is never the answer. We have invested in providing a great team to support our partners and ensure they gain maximum value from their investment in our product. We continue to embrace innovation whilst still providing great value to our partners, allowing partners to deliver efficiencies against their housing objectives.
Part of Clarion Housing, the largest Housing Association in the UK and a landlord with a social purpose; one that never forgets what it is for or where it has come from. We are focussed on providing a great service to tenants and partners and we continue to work hard to ensure that we remain dedicated to being the best we can be.
House Exchange operates as a non-profit making company.
We have been at the forefront of innovation in its market and our not for profit ethos sees us reinvest all of our surpluses back into developing and maintaining our website and services.
By valuing the past we can create a better future. We have the confidence to use our 100 years of experience to make a difference by providing new opportunities to move home. Through our partnerships we enable social housing residents to build secure and independent lives.
Social return on investment is something we’re very proud of at House Exchange. We evaluate social and economic impacts focusing on tenant mobility within social housing; this enables us to help other housing providers increase their social return on investment by utilising House Exchange.
National & local online search & match system which is updated immediately. Residents therefore do not have to wait for new matches or for chain matches to populate unlike other mutual exchange websites. Matches are offered throughout the UK.
Reports are available via your own landlord portal. There are no restrictions on accessing your own data which can be tailored dependent upon your requirements. Provides simple one click approvals and easy navigation.
Receive ongoing support from a dedicated Partnership Manager providing on-site staff training for all administrators using the system. House Exchange has a suite of publicity and marketing materials that we provide to our partners. We can provide graphics and gifs for promotion and help engage using social media to further endorse mutual exchange.
The House Exchange App has been developed to help residents find their ideal home; it makes finding and swapping homes easy. Tenants can gain access to their account on the go whether they are on the bus, at the park or even out shopping.
Provide an on-line resource to advertise and market long term void or hard to let properties. Unlimited advertising of homes you have nominated rights to. Increase your audience and maximise the chance of filling your homes.
We're a happy, passionate team at House Exchange HQ. Clarion Housing group currently employs around 4000 people; our small but perfectly formed House Exchange team is based in the fine city of Norwich.