You will receive a bespoke training package included as standard at the beginning of your partnership with us. We can offer multiple sessions to fit your schedule, and can tailor the delivery to include the features you are most interested in.  

The session will provide an overview of the admin portal functionality, including: 

  • House Exchange dashboard 
  • How to locate resident accounts  
  • How to approve and refuse registrations 
  • How to mark exchanges 
  • House Exchange news feature 
  • Setting up administrators  
  • Reporting features 

We cover how you can support residents in using their House Exchange account: 

  • Resident registrations 
  • How to spruce up their advert by adding photos and writing a property description  
  • How to see new matches  
  • How to send messages 
  • ‘Who wants my home’ feature 
  • How to build a Multi Swap 

Ongoing support

Our team are passionate about sharing their knowledge of the website with both partners and tenants alike. We provide your organisation with various supporting tools or activities available at no extra cost to help increase resident engagement. Here is a summary: 

Refresher training

We will always provide continual support to help you get the most out of the service and support staff in using House Exchange.  

Mutual Exchange Month Campaign & Promo materials

We support campaigns with promotional comms to your residents, including bespoke property of the week feature. We have ready to use plans and materials, however these can also be tailored and re-designed to suit your needs.  

Presence at resident engagement event

We assist with planning and attend resident engagement days, to help your residents learn more about the House Exchange service and how it is a great tool to help them move. These have been successful for other partners and a good way of promoting housing options to residents. 


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