Meet Sally-Ann, who was previously residing in a bungalow in Broadland, Norfolk. Although she loved her home,
she was eager to relocate to be closer to her family who were living on the other side of the county. Sally-Ann had
only been living in social housing for a short time and believed she could only stay in the home she was living in.
Sally-Ann only learnt about mutual exchange after one of her friends' neighbours moved out and was interested in
potentially moving into this now empty home. The empty home was a council property, so she rang up the local
council to enquire about whether she would be able to transfer to this home; the housing officer Sally-Ann spoke to
explained that this is not possible, but if she were keen to move then she should look at mutual exchange.
After learning about mutual exchange, she joined several home swapping sites and even came across Facebook
groups. Sally-Ann ended up finding her mutual exchange through House Exchange, explaining there was more
choice available; initially she dismissed the property she moved to, but after further consideration decided it would
be a suitable move and initiated the process.
She found the mutual exchange application process easy and straightforward, and was pleased to be able to move
within three months of initially agreeing to mutual exchange.
Now settled in her new home, Sally-Ann is much happier and content. She explained how friendly her village is, with
people greeting each other in passing. There are also much more amenities, including a village shops, pubs and regular buses with take you to either the local town or into the city.
Sally-Ann said that mutual exchange is a wonderful system, and that House Exchange was very straightforward to use.
