Supporting residents
House Exchange supports not only Clarion’s own customers but includes any social housing resident needing to move home. This could be because they need a larger home, to be nearer to family or friends or relocate for their work.
We can help residents in a variety of ways such as:
- Residents have the facility to add photos, a property description and what they are looking for. We have ‘how to’ guides to help with this and the team are always on hand
- If a resident has a query about using House Exchange or a query about the process, they can phone or email a member of the team who will be happy to help
- House Exchange operates on multiple social media platforms, allowing residents more opportunities to advertise their homes to a wider audience
Supporting landlords
The website's administration system offers landlords an insight into their residents’ data. Your individual dashboard provides direct access to your analytical & operational data to study statistics and indicators.
Providing a variety of data that can be extracted from House Exchange is instrumental.
- This allows you to review tenancies that are over or under-occupied and whether tenants are looking to upsize or downsize
- You can identify and approach residents about alternative property options where their current property and family size are mismatched
The House Exchange Team provides ongoing support to help you get the most out of our service, including features and tools. We provide direct training, video, and navigation guides, as well as marketing materials to promote mutual exchange with your residents.
Supporting offline residents
There are several options available to help support residents who cannot use the internet, do not have access, or feel uncomfortable using online services. Our goal is to make sure that everyone can utilise the many features and benefits that House Exchange has to offer to help search for a mutual exchange and successfully swap their home.
We have an offline facility where landlords can register and manage adverts on behalf of their residents; enabling them to create an account, view matches and message others on their resident’s behalf. Landlords are able to register tenants over the phone, or alternatively we have created a paper application form that offline tenants can complete so their details are added to House Exchange.
For residents who feel that with some additional support they could manage their account, we offer on-hand assistance via the phone and email; we also have lots of video and written guides to help navigate the unique features.
If it is the case that they just do not have access to the internet at home or limited mobile data on their phone, we recommend residents visit their local library, café or anywhere with internet access to set up an account. Friends and family could also help with supporting them to search for a swap on Huse Exchange.
Swap events!
We love to attend tenant engagement events and are more than happy to help you plan the occasion along with providing support and material for the day.
